FAQs

You can count on us for the best prices for high quality large format prints.

Pricing varies depending on the specific options you prefer. You can get an instant price quote here.

1. Priority Shipping  - 4-5 business days’ typical delivery
2. Express Shipping - 5-7 business days’ typical delivery
3. Standard Shipping -7-10 business days’ typical delivery

Cost varies greatly based on order size and delivery location.

Learn more about shipping options & get quote

Orders that include only prints (no mounting) are usually shipped rolled. We enclose them in a plastic liner to prevent water/humidity damage and then place them in a rugged triangular tube.

Orders with a large quantity of prints may be shipped flat instead.

Orders that include mounted or wrapped prints are shipped flat in a cardboard box, and protected by styrofoam.

Probably! We print on paper from 8" x 8" up to 60" x 144", including custom sizes in 1/2" increments

(1) 3 Ways to See Quality Before Ordering

We want to make sure you're happy with your prints. We offer you 3 important tools to be sure you get the print quality you want:

Print Quality Previewer - use this simple tool to upload your image and actually see it at the quality it will print at your desired size.

Print Accuracy Assessment & Preview - when selecting your print size/options you will see a quality status bar that shows you how well we can reproduce the image in your file at the size you have selected.

Instant Proof - after adding a print to your cart, you can click the "instant proof" option and preview what the quality of the actual print will be.

(2) Our quality guarantee

We guarantee a faithful reproduction of your image, that is at least as good as the quality preview! If you're not happy, we'll reprint for free.

(3) What if the Print Accuracy shows "Good", but the Quality Preview looks bad?

The quality preview is an accurate depiction of how your print will look at the size you have selected. If the quality preview does not meet your expectations, do not place your order.

The print accuracy rating is a rating of how accurately your print will reproduce your digital image. But, if your digital image is poor quality to start with then that poor quality image will be well reproduced...resulting in a print that does not look good.

(4) What can I do to improve the quality?

If you are the person who created the image using a tool like Photoshop, then you can re-create it at a larger size (more pixels).

If you did NOT create the image, and the file format you have is a raster format (JPEG, JPG, PNG, GIF, PDF, SVG) then you must use a different image. In this case, do NOT simply open the file in an image editor and re-save it "bigger". This will NOT improve the quality.

(1) Which file formats do you accept?

We accept most image file formats: JPG, TIF, GIF, BMP, AI, PDF, PSD, PNG.

(2) What should I know about preparing my image for print?

• We ALWAYS print borderless / full bleed.
• Any margins or crop marks WILL be printed.
• We recommend you do not place text or important features within 1/8" of the edge of your image. Digital borderless printing technologies can result in a slight cropping that can effect up to 1/8" of your image's outside edge.
• We do NOT make any adjustments to your color. Make any color changes you prefer before uploading.
• The largest file we accept is 120mb
• Using a high resolution is great, however you do not need a resolution over 300 dpi. With our printing technology you will get a beautiful print from 150 dpi.
• If you are the designer of your image file, export it with the Adobe RGB 1998 color profile for easiest accurate color conversion.
• If your image is very dark and has areas of very low contrast, you might want to lighten your image by 5-10%. Our ink system tends to lose some contrast when printing dark colors over black with low contrast.

(3) Special notes for PDF, PSD and AI files

• Don't leave transparencies where you want white background - fill them with white. Our image processor sees transparency on the edges of a PDF file as margin to crop out, and can reduce the printed area of your image as a result.
• DO choose to "embed fonts" when you save out your print ready file - otherwise we may not have the font you used, and our system will replace it with a generic font that you probably won't like.
• If our site has problems processing your image then please export it as a JPG or TIF file at the print size that you want. Sometimes these more complex file types with layers, etc. have problems processing correctly.

(4) I have a picture from a digital camera...will it work?

Most modern digital cameras (10 megapixels or better) create JPG files that are high enough resolution to print up to 24" x 36" (or even bigger) with acceptable quality.

If you have a digital camera image, and you are satisfied with it, then you are ready to proceed and upload it for printing.

(1) I can't find the print size I want in the list

No problem. Choose "Custom Size". This option is right above the size list. You will see 2 tabs - one for "Standard Sizes" (which is already selected), and another for "Custom Size". Choose Custom Size and enter whatever size you'd like.

(2) How do I get a custom print size?

When selecting your print options (after your image uploads and processes), choose "Custom Size". This option is right above the size list. You will see 2 tabs - one for "Standard Sizes", and another for "Custom Size". Choose Custom Size and enter whatever size you'd like.

(3) How can I change what part of the image is cropped?

If your print size requires cropping of your image then a crop mask will appear over your image. The parts of your image (usually on the edges) that are "grayed out" are the parts that will be cropped out of your print. You can adjust this by simply moving the crop mask with your mouse. Hover over the non-masked portion (the part that will print) and then hold your mouse button down to move it.

Due to technical limitations the cropper cannot be moved on mobile devices with touch controls.

(4) I'm having problems using the "edit image" feature

The edit image feature utilizes a freeware program. We can try to assist you, but we have no control over that program.

(5) I have questions about lamination

We use a 1.7 mil, crystal clear, glossy UV laminate. This laminate offers you much more durability without adding a lot of weight or thickness to your print. It is a clear laminate so it will not dull the finish of your print. as some laminates will. The laminate is also UV coated, adding exceptional UV protection and extending the life of your print up to 6 times, in direct sunlight. The glossy finish will create a greater depth of contrast, making your print very vivid.

Lamination does protect prints from humidity in the air, and droplets of water being splashed on the surface. However, laminated prints should not be submerged in water or left outside in heavy precipitation - this will damage them.

• The lamination is trimmed flush with your print, and does not overhang the edges.
• You can write on it with dry-erase marker, and it will wipe clean
• You can write on it with a permanent marker, and it will not come off
• You can clean it with any streak free glass cleaner

(6) I have questions about foam board mounting

We use high quality, acid free foam core board. It is available in 3/16" or 1/2" thickness, and your choice of black or white.

A dry adhesive is used with a heated mounting press which results in a smooth, permanent, defect free finish.

We offer an optional "floating block" hanger that allows you to hang your print such that it appears to "float" 1/2" from your wall with an invisible hanger.

We also offer an optional easel backing, which allows your mounted print to sit on a table/counter surface.

(7) I have questions about wrap mounting

Wrap mounting is similar to foam board mounting - the same foam board and mounting process are used. The difference is that your image is printed with an added "mirrored" border, which is then neatly wrapped around the edges of the foam board. A black backing paper is then affixed to the back of your print for durability of the wrap. This completely hides the foam board and yeilds a clean, modern edgeless look.

We offer an optional "floating block" hanger that allows you to hang your print such that it appears to "float" 1/2" from your wall with an invisible hanger.

We also offer an optional easel backing, which allows your mounted print to sit on a table/counter surface.

(8) I have questions about canvas & gallery wrapping

Our canvas is a museum quality, 200 year archival grade, 360 gram weight coated canvas designed for printing applications. It results in beautifully finished prints that are then coated with a protecting optically clear coat.

You can order your canvas without any mounting, or gallery stretched and wrapped on a 1.5" thick solid wood frame. Gallery stretched/wrapped canvases are finished products that come with all hanging hardware.

(9) When I click "Add to Cart", the print does not add to my cart

This is most often caused by a corrupted "cookie" in your browser. Cookies are used by our site to keep track of what you've uploaded so you can order your images.

Close your browser. Re-open your browser. Clear your browser's cookies. Return to our website and login to your account to try again.

If the issue persists, please contact us  to resolve this issue.

(1) When I click "Add to Cart", the print does not add to my cart

This is most often caused by a corrupted "cookie" in your browser. Cookies are used by our site to keep track of what you've uploaded so you can order your images.

Close your browser. Re-open your browser. Clear your browser's cookies. Return to our website and login to your account to try again.

If the issue persists, please contact us  to resolve this issue.

(2) My shopping cart isn't displaying thumbnails of my prints

Please contact us to resolve this issue.

(3)The instant proof option in my shopping cart isn't working

Please contact us to resolve this issue.

(4) How can I pick a different shipping type?

Your shopping cart shows you a quote for standard, Priority and Express shipping. It also gives you the option to see quotes for additonal shipping methods.

Your order's shipping method gets picked during checkout. Simply proceed with your checkout and you will be prompted to pick your shipping method on the 2nd step of checkout.

(5) How do I put in a coupon code?

Simply proceed to checkout and you will be prompted to enter any coupon codes you have on the 2nd step of checkout.

(6) My shopping cart isn't showing a quantity discount, but one should apply

Quantity discounts are calculated during checkout. Simply proceed to checkout and you will see your quantity discounts calculated automatically on step 2.

(7) I'm a first time customer, but I don't have the coupon code

That's OK. The system knows when you are a first time customer and will automatically apply relevant first time customer discounts on step 2 of checkout.

(8) I'm a first time customer, but the discount I saw isn't applying properly

First time customer discounts only apply once. Once you have signed up you must receive an email with the coupon to apply.

(9) The site won't accept my credit card. What should I do?

Assuming that your bank has not declined the transation, most often this issue is encountered when the billing address you have provided for the credit card does not match the address your bank has on file. Double check your billing address for accuracy.

If you have verified that your billing address is correct, and that your credit card account has available funds, contact us so we can determine why your transaction was declined.

(1) One or more prints appear to be the wrong size

Please take a moment to measure your prints with a ruler, and compare it to the size in your order confirmation. Most print sizes are computer controlled, and very rarely wrong. Often when customers are concerned they've received the wrong size, they discover that they purchased prints believing that a frame was a particular size, and it's not.

If in fact your print is a different size than your order confirmation indicates it should be, we will happily correct it by reprinting free of charge.

contact us  if you need a re-print.

(2)The quality of one or more prints does not match the quality preview on the website

If you have received a print where the quality does not match the quality preview on our website, we will re-print it free of charge. contact us  if you need a re-print.

(3)The color seems off in one or more of my prints

If your print has lines running through it, or the color is starkly different than the color in your image then the printer that generated your print may have been having technical difficulties, and we will re-print your image for free.

If you perceive a subtle difference in color, please understand that color is subjective. The color may look slightly different on your monitor than it would on our monitors (due to monitor calibration). Further, a single print can also look different in white light vs. natural light, vs. yellow light. Because color is subjective, we do not re-print at our expense in cases where we cannot detect a notable visible difference between your print and the color of your digital image.

For prints on photo papers, and specialty art papers, we guarantee the color to be accurate - meaning that it is a faithful reproduction of the color specified in your digital file, and is not substantially different. Please note that we do NOT guarantee 100% color accuracy for economy poster prints, our inexpensive pro grade canvas prints, or display advertising products. For non-guaranteed products, we will reprint if the color is clearly substantially off. We will not reprint for minor differences in color.

For photo grade prints with color guarantee: If you feel that the color is notably and visibly off, you can send your print(s) back to us for evaluation at your expense. If we can detect the same difference we will re-print it free of charge, and refund your return shipping. If we cannot detect the same difference, we will ship the original print back to you and your return shipping will not be refunded.

If you color calibrate your monitor using a known calibration device (such as X-Rite's ColorMunki), and you feel your print qualifies for a re-print, or you would like us to evaluate it, please contact us .

If you have not calibrated your monitor using a calibration hardware device, then it is quite likely that you simply are not seeing your image's color correctly on your monitor! Even a brand new monitor is unlikely to show color accurately if it has not been calibrated.

(4)One or more prints appear to be cropped incorrectly

If your print is cropped differently than you recall having specified, please start by double checking. You can access your order in your account . Look carefully at the thumbnail image displayed for your print. If the crop is notably different than that of the thumbnail in your order, please take a picture (camera phone is fine) and then contact us .

Please note that as indicated in the section Preparing My Image For Print, up to 1/8" around the edge of your image depicted in the thumbnail and instant proof may be cropped off due to how digital borderless printing technology works. This is not a defect, rather a basic limitation of the technology. We recommend not placing any critical feature of your image (such as text) within 1/8" of the image edge.

(5)I'm missing one or more prints from my order

We carefully check each order before it ships to verify that it contains all prints in the order, and that the prints appear to be accurate. Please start by double checking your order. Sometimes - especially when prints are rolled - smaller prints can be hidden behind larger ones.

If you are certain your order is missing a print, please contact us .

(6)There seems to be a defect in lamination or mounting

Lamination should be smooth, optically clear, with smooth finished edges. A laminated print will be glossy on both sides.

The front surface of a mounted print should be flat, smooth and clean. The edges should be cropped cleanly.

If this is not the case please contact us  so we can rectify the situation for you.

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 If your order has not printed yet and you would like to make changes to it, please contact us right away. Some simple changes we can make easily. Changes that modify the total cost of the order will require us to cancel your order and credit your account. You can then re-place the order with the sizes/options you prefer.

Once your order has printed, changes cannot be made.

To see if your order has been printed, check the order status by visiting your account . Locate the order. Viewing an order allows you to see the status of each print in the order

If you believe your order should have been shipped, but has not been, we request that you check the order status. The order status will show you the promised ship date, and the status of each print in the order.

How to check order status: Visit your account . Locate the order. Viewing an order allows you to see the status of each print in the order.

If the due date displayed in the order status has passed, and your order has not shipped, please contact us If you chose expedited processing and your order does not ship on-time we will either upgrade the shipping for free, or refund your expedited processing fee.

On occasion the U.S. Postal Service system will show a package as delivered that has not been delivered. This is rare. Typically this is because your carrier has attempted to deliver the package and has mistakenly scanned it as delivered. Usually in this case the package ends up being delivered the next business day (sometimes 2-3 days later).

If this happens, please allow 3 days to pass. If your order still has not been delivered after 3 days, please contact us  and we'll help work out a solution.

If your order was expedited and shipped via Express Mail (usually overnight), please contact us  right away.

If your order was shipped via Priority Mail, please be patient. Usually Priority Mail delivers within 2-4 business days - but that's not a guarantee, and sometimes it takes longer. We have seen (rare) cases where it takes up to 10 days. Unfortunately the U.S. Postal Service is not very helpful in these situations and often cannot tell us (or you) any more than their website tracking information shows. If you have not received it after 10 days please contact us.

If your order was shipped via Express Mail and it does not arrive within 2 business days of the date it was shipped, please contact us  immediately.

I guess you're going to have to just bite the bullet and contact us ...